We take personal satisfaction and your security very seriously. If you have any questions about features, usability, technical details, or any other topic, don't hesitate to get in touch with us. We try to give thorough, detailed and personal assistance to everyone.

Known Issues

These are the currently known issues and what you can do to work around them should you encounter them:

iOS: The app doesn't start when I hold the device in landscape mode.

There appears to be an issue with the guide that shows up the first time you open Master Password (or the first time since the last update) when the device is in landscape mode. Try holding the device in portrait mode (the long side of the device on the side and the short side pointing to the top) when you open Master Password for the first time. Once you've navigated through the initial guide, you shouldn't need to do this anymore.


Common issues and their solutions are described under our Troubleshooting section. Have a look there to see if you can follow steps to solve your issue immediately.

Feedback Forums

Please see the support forums for answers to issues and questions or to open your own topic.


If you'd prefer to talk via email, send us a message at instead. You should get a personal reply within the hour if not in minutes.